This service design project is centred on a key question: What improvements to service provision for newcomer youth in the Greater Toronto Area (GTA) might come from aligning design thinking and social science? With this research question at the core, and by elevating the voices and experiences of newcomer youth from postcolonies, and, of course, with appropriate institutional ethics review approval, we use mixed methods to understand the breadth and specificity of wrap-around services required and accessed by newcomer youth in one of the most diverse cities in the world. We additionally consider how these youth access various services through formal and informal referrals processes. This will enable us to devise and implement a referrals curriculum with our client--a large GTA social service organisation serving 10,000+ youth across status difference each year. The curriculum format will be available as both a zine and an animated video (27 minutes).
Social Sciences and Humanities Research Council (SSHRC)